FCT UK Ltd. Terms & Conditions

Clean Source Technologies Website Terms & Conditions September 1st 2008
Please use the navigation menu below to find the section you require: ------------------------------------------------------------------------ About these Terms and Conditions Delivery Product Guarantee Data Protection Placing Your Order Return Policy FCT's Liability Circumstances beyond Clean Source Technologies's control Prices Contacting Governing Law Payment Telephone Support Export Control Defined Terms ------------------------------------------------------------------------ 1. About these Terms and Conditions In these terms and conditions "we" and "us" mean Clean Source Technologies., and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email. 2. Placing Your Order 2.1 To place an Order you must be 18 years of age or over and be accessible by non cellular telephone. 2.2 You may place an Order by: 2.2.1 1 filling in the Order Form on the Clean Source Technologies. Web Site after logging into or creating your personal account and clicking on the appropriate submission button; or 2.2.2 telephoning us on 01279 432 653 between 09:00am and 5.00pm Mondays to Fridays; or 2.2.3 filling in the Order Form and sending a hard copy to us by fax on 01279 406994 (local phone rate) (this facility is available 24 hours a day, 7 days a week); or 2.2.4 filling in the Order Form and sending a hard copy to us by post to Clean Source Technologies., 26 Mead Park Industrial Pa, CM20 2SErk, Riverway, Harlow, Essex. You must use the downloadable PDF Order Form from the CST UK Web Site. We will not accept Orders placed in any way other than those listed above. 2.3 When you place your Order, we will issue you with a Web Order Number. We will do this via the CST UK Web Site, unless you have placed your Order by telephone, in which case we will issue your Web Order Number when you telephone us. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order. 2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. 2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or mail. 2.6 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the CST UK Web Site. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.2 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered. 2.7 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products. 3. Supply of Your Products Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation. 4. Prices 4.1 The price for the Products will be the price indicated on your Invoice. 4.2 VAT is payable by you at the applicable rate as indicated on your Invoice. No intra-community purchases can be made on The CST UK Web Site 4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice. 5. Paying for Your Products 5.1 You may pay for your Products by the methods of payment as may be displayed on the payment section of the CST UK Web Site from time to time. 5.2 You must pay in the currency as indicated on your Invoice. 5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not commence the manufacture of your Products neither will we supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man. 5.4 If you are paying by cheque, wire transfer or post giro a request for payment will be sent to you and your Products will be manufactured and supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled. 5.5 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, only send the documents by e-mail where you have indicated an e-mail address on your Order Form. 6. Delivery of Your Products 6.1 Products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man. 6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form unless you are paying for your Products by credit card in which case, we will deliver your Products to the billing address for your credit card as indicated on your Order Confirmation. 6.3 We will use our reasonable endeavours to manufacture your Products within 14 days of the date of issue of your Order Confirmation. Estimated Product build times which are given at the time of placing an Order are estimates only and do not equate to delivery times. If you have ordered several Products at one time, we may deliver such Products on different days. You may cancel your Order at any time prior to delivery of the Product ordered by calling us on 01279 406995 and quoting your Web Order Number. Delivery of the Services will take place after the delivery of the remaining Products in accordance with the specifications and procedures applying to those Services. Delivery times for Services will need to be agreed directly between you and Clean Source Technologies. and/or any service provider engaged by Clean Source Technologies.. Once a delivery time for Services has been agreed then you must adhere to this. If you miss the appointment or you do not have the necessary infrastructure despite acknowledging having this at the time the appointment was agreed, then there will be no further obligation on us to provide the Services purchased by you. 6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products. 6.5 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form. 7. Your Right to Return the Products 7.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 10 Working Days of delivery of the Product or the purchase of Services. 7.2 A. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with Section 10 below, please telephone us on 01279 406995 between 09:00 and 5.00 Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with section 10 below, the transportation charges referred to in section 7.2 D below will not be applied. B. If you have received the ordered Product(s) and have simply changed your mind about purchasing them you may return the Product(s) or entitlement to Service to us for a refund, subject to the payment of the transportation charges set out within paragraph 7.2 D below and provided: i) You inform us of your decision to cancel the contract within 10 Working Days of delivery of the Product or the date you purchased the Services; and ii) The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and iii) The Product(s) are returned in accordance with paragraph 7.2 C below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure. C. Please follow the steps below to enable us to process your refund efficiently: (i) Please telephone us on 0800 0391010 between 09:00 and 18.00 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number. (ii) Clean Source Technologies. will subsequently arrange for the Product(s) to be collected by Clean Source Technologies.´s nominated carrier. You will be contacted up front to arrange for a suitable collection time and collection place. The transportation charges set out in section D below will apply. (iii) Before returning any Product(s) to Clean Source Technologies. please check that you have: 1. Received a RMA number from Clean Source Technologies. (issued on request). 2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise. 3. Used all packaging that was originally supplied. 4. Ensure the following returns address and the RMA number are clearly displayed: Clean Source Technologies. Returns (RMA) 26 Mead Park Industrial Estate River Way Harlow Essex CM20 2SE Tel: +44 (0) 1279 432653 RMA number (please insert number provided to you) 5. Sealed the packaging securely. (iv) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt. (v) Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs B, C and D. D. The following transportation charges will apply: i) If the total purchase price of the Product(s) returned is less than £300 including VAT (but exclusive of delivery charges) the charge payable by you for the return is £30.00 (inclusive of VAT). ii) If the total purchase price of the Product(s) is more than £300 including VAT (but exclusive of delivery charges) the charge payable by you for the return is £60.00 (inclusive of VAT). iii) The appropriate transportation charge will be deducted from your refund payment once the Product(s) has/have been inspected and deemed complete and in good condition by Clean Source Technologies.. 9. Telephone Support 9.1 Except as otherwise stated on the Clean Source Technologies. Web Site at the time you place your Order we will at no additional cost provide telephone support service for your products, as defined below, and Oreck/Fast/Easi-Step-branded products, as defined below, which you purchase from the FCT UK Web Site. The service is available for 90 days from the date of purchase (the date of your Invoice). 9.2 The telephone support service shall consist of telephone advice and guidance in relation only to set-up and installation problems and associated usability issues. 9.3 The telephone support service is available between 09:00 and 5.00 on Working Days. The telephone number for the telephone support service will be supplied with your Products. You will bear the cost of telephone calls you make to us at your local rate. 9.4 In providing telephone support, we will attempt to resolve your query when you first call us. We cannot guarantee resolution of your queries. On occasions we may need to return your call in order to suggest a resolution. 10. One (1) year Limited Warranty 10.1 All new Oreck and Fast products carry a one-year limited warranty against defects in materials and workmanship. The warranty terms and conditions, which form part of and are incorporated into this Contract by reference, are available for you to see by clicking the appropriate hyperlink below. You may review a copy of the limited warranty on Clean Source Technologies. products, including its limitations and exclusions, before your purchase, by clicking the appropriate links on the site. Such a limited warranty covers Clean Source Technologies. products (as defined below) only; it does not cover Services or any other Products.. Whenever calling us in relation to your warranty entitlement you should do so between 09.00 and 5.00 on any Working Day and quote your Clean Source Technologies.´s serial number. The telephone number for warranty service is supplied with your Clean Source Technologies. Product. You will bear the cost of telephone calls you make to us at your local rate. 10.2 IF YOU ARE A CONSUMER, THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS. 11. Our Liability 11.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services. 11.2 There are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. 11.3 Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. 11.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law. 11.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. 11.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question. 11.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7. 12. Contacting Clean Source Technologies. You can contact us: • by telephone on 01279 406995 between 09.00 and 17.00 Mondays to Fridays; • by email at info@fct-uk.co.uk or • by post at Clean Source Technologies., 26 Mead Park Industrial Estate, River Way, Harlow, Essex CM20 2SE When contacting us you must quote your Web Order Number. 13. Export Control You agree to comply with all Export Laws. You agree (i) not to export any Product to any country in contravention of any Export Law, and (ii) not to export any Product to any country for which an export licence or other governmental approval is required, without first obtaining all necessary licences or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Products is prohibited by any Export Law. 14. Data Protection By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form or fax Order for the purposes of processing your Order. Please note that we may also share such data globally within the Clean Source Technologies. group of companies. All Clean Source Technologies. companies will protect your information in accordance with the Clean Source Technologies. We work with other companies that help us provide Products and Services to you. For example we may provide your information to these companies for the shipment of Products to you or to ensure that you benefit from special purchase discounts or terms. In addition, where you have requested finance in order to pay for the Products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase. We may also occasionally share your information with carefully selected third party companies whose products are available for purchase on the Clean Source Technologies. website in order to provide you with information from time to time on other products and services that may be of interest to you. For more detailed information on how we protect your information please refer to our customer Privacy Policy available at the URL www.fct-uk.co.uk/privacy.htm. You may contact Clean Source Technologies. data controller at privacy@fct-uk.co.uk. 15. Circumstances beyond our reasonable control We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible. 16. Disagreements Governing Law and Jurisdiction We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the UK and English law will apply. 17. General 17.1 Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term. 17.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions. 18. Defined Terms 18.1 In these terms and conditions: "Accessory" means any ancillary Product such as a mouse mat or a laptop bag; "Clean Source Technologies. Web Site" means our build-to-order web site for customers in the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man. "Contract" means these terms and conditions together with your Order Confirmation; "Consumer" means a customer who purchases Products otherwise than in the course of a business; "Export Laws" means all laws, regulations and orders of the United States, the European Union and the United Kingdom applicable to the export, re-export, transfer or resale of Products; "Hardware" means any Clean Source Technologies. branded Products, Services or an Accessory; "Invoice" means the invoice issued by us to you for the price of the Products; "Order" means an order placed by you in accordance with these terms and conditions; "Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order; "Order Form" means the electronic order form on the Clean Source Technologies. Web Site; "Product" means any product listed on the Clean Source Technologies. Web Site which we agree to supply to you on these terms and conditions and may include Services; "Return Authorisation Documentation" means the documentation issued by us to you for the return of Products; "Services" means any chargeable or other services (excluding guarantee and telephone support services) listed on the Clean Source Technologies. Web Site which we agree to supply to you on these terms and conditions; "Web Order Number" means the order number issued by us to you; "Working Day" means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom. 18.2 Clean Source Technologies. is a company incorporated in England and Wales with its registered office at Clean Source Technologies., 21 Greenway Business Centre Harlow Business Park Harlow Essex CM19 5QE and with registered number 04190801

Please use the navigation menu below to find the section you require:

------------------------------------------------------------------------

About these Terms and Conditions
Delivery
Product Guarantee
Data Protection
Placing Your Order
Return Policy
FCT's Liability
Circumstances beyond Clean Source Technologies's control
Prices
Contacting
Governing Law
Payment
Telephone Support
Export Control
Defined Terms

------------------------------------------------------------------------

1. About these Terms and Conditions
In these terms and conditions "we" and "us" mean Clean Source Technologies., and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

2. Placing Your Order
2.1 To place an Order you must be 18 years of age or over and be accessible by non cellular telephone.

2.2 You may place an Order by:

2.2.1 1 filling in the Order Form on the Clean Source Technologies. Web Site after logging into or creating your personal account and clicking on the appropriate submission button; or

2.2.2 telephoning us on 01279 432 653 between 09:00am and 5.00pm Mondays to Fridays; or

2.2.3 filling in the Order Form and sending a hard copy to us by fax on 01279 406994 (local phone rate) (this facility is available 24 hours a day, 7 days a week); or

2.2.4 filling in the Order Form and sending a hard copy to us by post to Clean Source Technologies., 26 Mead Park Industrial Pa, CM20 2SErk, Riverway, Harlow, Essex.
You must use the downloadable PDF Order Form from the CST UK Web Site. We will not accept Orders placed in any way other than those listed above.

2.3 When you place your Order, we will issue you with a Web Order Number. We will do this via the CST UK Web Site, unless you have placed your Order by telephone, in which case we will issue your Web Order Number when you telephone us. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.

2.4 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.

2.5 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or mail.

2.6 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the CST UK Web Site. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.2 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.

2.7 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.

3. Supply of Your Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.

4. Prices
4.1 The price for the Products will be the price indicated on your Invoice.

4.2 VAT is payable by you at the applicable rate as indicated on your Invoice. No intra-community purchases can be made on The CST UK Web Site

4.3 Delivery costs, where applicable, are payable by you as indicated on your Invoice.

5. Paying for Your Products
5.1 You may pay for your Products by the methods of payment as may be displayed on the payment section of the CST UK Web Site from time to time.

5.2 You must pay in the currency as indicated on your Invoice.

5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your Invoice or on shipment of your Products. We will not commence the manufacture of your Products neither will we supply the Products to you nor perform the Services until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we shall let you know. Your credit card billing address must be in the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man.

5.4 If you are paying by cheque, wire transfer or post giro a request for payment will be sent to you and your Products will be manufactured and supplied and Services provided after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.

5.5 We will send request for payment, your Invoice, and Products to you at the billing address indicated on your Order Confirmation. We may, however, only send the documents by e-mail where you have indicated an e-mail address on your Order Form.

6. Delivery of Your Products
6.1 Products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man.

6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form unless you are paying for your Products by credit card in which case, we will deliver your Products to the billing address for your credit card as indicated on your Order Confirmation.

6.3 We will use our reasonable endeavours to manufacture your Products within 14
days of the date of issue of your Order Confirmation. Estimated Product build times which are given at the time of placing an Order are estimates only and do not equate to delivery times. If you have ordered several Products at one time, we may deliver such Products on different days. You may cancel your Order at any time prior to delivery of the Product ordered by calling us on 01279 406995 and quoting your Web Order Number. Delivery of the Services will take place after the delivery of the remaining Products in accordance with the specifications and procedures applying to those Services. Delivery times for Services will need to be agreed directly between you and Clean Source Technologies. and/or any service provider engaged by Clean Source Technologies.. Once a delivery time for Services has been agreed then you must adhere to this. If you miss the appointment or you do not have the necessary infrastructure despite acknowledging having this at the time the appointment was agreed, then there will be no further obligation on us to provide the Services purchased by you.

6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products.

6.5 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.

7. Your Right to Return the Products
7.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 10 Working Days of delivery of the Product or the purchase of Services.

7.2

A. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with Section 10 below, please telephone us on 01279 406995 between 09:00 and 5.00 Monday to Friday. In the event that you are entitled to a replacement or repair in accordance with section 10 below, the transportation charges referred to in section 7.2 D below will not be applied.

B. If you have received the ordered Product(s) and have simply changed your mind about purchasing them you may return the Product(s) or entitlement to Service to us for a refund, subject to the payment of the transportation charges set out within paragraph 7.2 D below and provided:

i) You inform us of your decision to cancel the contract within 10 Working Days of delivery of the Product or the date you purchased the Services; and

ii) The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

iii) The Product(s) are returned in accordance with paragraph 7.2 C below.

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.

C. Please follow the steps below to enable us to process your refund efficiently:

(i) Please telephone us on 0800 0391010 between 09:00 and 18.00 Monday to Friday to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.

(ii) Clean Source Technologies. will subsequently arrange for the Product(s) to be collected by Clean Source Technologies.´s nominated carrier. You will be contacted up front to arrange for a suitable collection time and collection place. The transportation charges set out in section D below will apply.

(iii) Before returning any Product(s) to Clean Source Technologies. please check that you have:

1. Received a RMA number from Clean Source Technologies. (issued on request).

2. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.

3. Used all packaging that was originally supplied.

4. Ensure the following returns address and the RMA number are clearly displayed:

Clean Source Technologies. Returns (RMA)
26 Mead Park Industrial Estate
River Way
Harlow
Essex
CM20 2SE

Tel: +44 (0) 1279 432653

RMA number (please insert number provided to you)

5. Sealed the packaging securely.

(iv) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt.

(v) Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs B, C and D.

D. The following transportation charges will apply:

i) If the total purchase price of the Product(s) returned is less than £300 including VAT (but exclusive of delivery charges) the charge payable by you for the return is £30.00 (inclusive of VAT).

ii) If the total purchase price of the Product(s) is more than £300 including VAT (but exclusive of delivery charges) the charge payable by you for the return is £60.00 (inclusive of VAT).

iii) The appropriate transportation charge will be deducted from your refund payment once the Product(s) has/have been inspected and deemed complete and in good condition by Clean Source Technologies..

9. Telephone Support
9.1 Except as otherwise stated on the Clean Source Technologies. Web Site at the time you place your Order we will at no additional cost provide telephone support service for your products, as defined below, and Oreck/Fast/Easi-Step-branded products, as defined below, which you purchase from the FCT UK Web Site. The service is available for 90 days from the date of purchase (the date of your Invoice).

9.2 The telephone support service shall consist of telephone advice and guidance in relation only to set-up and installation problems and associated usability issues.

9.3 The telephone support service is available between 09:00 and 5.00 on Working Days. The telephone number for the telephone support service will be supplied with your Products. You will bear the cost of telephone calls you make to us at your local rate.

9.4 In providing telephone support, we will attempt to resolve your query when you first call us. We cannot guarantee resolution of your queries. On occasions we may need to return your call in order to suggest a resolution.

10. One (1) year Limited Warranty
10.1 All new Oreck and Fast products carry a one-year limited warranty against defects in materials and workmanship. The warranty terms and conditions, which form part of and are incorporated into this Contract by reference, are available for you to see by clicking the appropriate hyperlink below. You may review a copy of the limited warranty on Clean Source Technologies. products, including its limitations and exclusions, before your purchase, by clicking the appropriate links on the site. Such a limited warranty covers Clean Source Technologies. products (as defined below) only; it does not cover Services or any other Products..

Whenever calling us in relation to your warranty entitlement you should do so between 09.00 and 5.00 on any Working Day and quote your Clean Source Technologies.´s serial number. The telephone number for warranty service is supplied with your Clean Source Technologies. Product. You will bear the cost of telephone calls you make to us at your local rate.

10.2 IF YOU ARE A CONSUMER, THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS.

11. Our Liability
11.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

11.2 There are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract.

11.3 Any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

11.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

11.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

11.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.

11.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

12. Contacting Clean Source Technologies.

You can contact us:

• by telephone on 01279 406995 between 09.00 and 17.00 Mondays to Fridays;

• by email at info@fct-uk.co.uk or

• by post at Clean Source Technologies., 26 Mead Park Industrial Estate, River Way, Harlow, Essex
CM20 2SE

When contacting us you must quote your Web Order Number.

13. Export Control
You agree to comply with all Export Laws. You agree (i) not to export any Product to any country in contravention of any Export Law, and (ii) not to export any Product to any country for which an export licence or other governmental approval is required, without first obtaining all necessary licences or other approvals. You warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Products is prohibited by any Export Law.

14. Data Protection
By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form or fax Order for the purposes of processing your Order. Please note that we may also share such data globally within the Clean Source Technologies. group of companies. All Clean Source Technologies. companies will protect your information in accordance with the Clean Source Technologies. We work with other companies that help us provide Products and Services to you. For example we may provide your information to these companies for the shipment of Products to you or to ensure that you benefit from special purchase discounts or terms. In addition, where you have requested finance in order to pay for the Products ordered, some of the information you provide to us will be passed to companies providing finance for your purchase. We may also occasionally share your information with carefully selected third party companies whose products are available for purchase on the Clean Source Technologies. website in order to provide you with information from time to time on other products and services that may be of interest to you. For more detailed information on how we protect your information please refer to our customer Privacy Policy available at the URL www.fct-uk.co.uk/privacy.htm. You may contact Clean Source Technologies. data controller at privacy@fct-uk.co.uk.

15. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

16. Disagreements Governing Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the UK and English law will apply.

17. General
17.1 Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

17.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

18. Defined Terms
18.1 In these terms and conditions:

"Accessory" means any ancillary Product such as a mouse mat or a laptop bag;

"Clean Source Technologies. Web Site" means our build-to-order web site for customers in the mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man.

"Contract" means these terms and conditions together with your Order Confirmation;

"Consumer" means a customer who purchases Products otherwise than in the course of a business;

"Export Laws" means all laws, regulations and orders of the United States, the European Union and the United Kingdom applicable to the export, re-export, transfer or resale of Products;

"Hardware" means any Clean Source Technologies. branded Products, Services or an Accessory;

"Invoice" means the invoice issued by us to you for the price of the Products;

"Order" means an order placed by you in accordance with these terms and conditions;

"Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order;

"Order Form" means the electronic order form on the Clean Source Technologies. Web Site;

"Product" means any product listed on the Clean Source Technologies. Web Site which we agree to supply to you on these terms and conditions and may include Services;

"Return Authorisation Documentation" means the documentation issued by us to you for the return of Products;

"Services" means any chargeable or other services (excluding guarantee and telephone support services) listed on the Clean Source Technologies. Web Site which we agree to supply to you on these terms and conditions;

"Web Order Number" means the order number issued by us to you;

"Working Day" means any day other than a Saturday, a Sunday or a public holiday in the United Kingdom.

18.2 Clean Source Technologies. is a company incorporated in England and Wales with its registered office at Clean Source Technologies., 21 Greenway Business Centre Harlow Business Park Harlow Essex CM19 5QE and with registered number 04190801